Frequently Asked Questions
Find answers about visiting our Jaipur store, product details, sizing, jewellery care, payment, delivery, returns and tracking.
FAQ
We are at Mubarak Mahal Chowk, City Palace, Jaipur 302003, India.
Please use our Contact Us page to confirm current opening hours before travelling. If you are interested in a particular item, ask us to check its availability before your visit.
Send an enquiry through our Contact Us page and include the product name, SKU or product-page link. Tell us which details you need, such as materials, measurements, fit or availability.
Materials and finishes vary. Check each product page. If a material, stone, plating or hallmark is not listed, ask us before ordering.
Compare the measurements recorded on the product page with an item that fits you comfortably. If a size or measurement is missing, contact the store before ordering so we can help you check the fit.
Keep pieces dry, store them separately and avoid direct contact with perfume, lotion, cosmetics and household chemicals. Use a soft, dry cloth after wear.
Please confirm accepted payment methods with the store before placing an order. Where online checkout is available, review the payment options displayed there before completing your purchase.
Contact the store with the product you want and your delivery postcode or destination. We will help you confirm whether delivery can be arranged and what charges apply before you order.
Delivery timing depends on the item, destination and arrangements confirmed for your order. Ask the store about processing and estimated delivery times before purchasing.
Please ask the store for the return and exchange terms that apply to your item before purchasing. If you have an existing order enquiry, include your order number and explain the issue so the store can advise you.
Contact the store through our Contact Us page with your order number, a description of the issue and clear photographs of the item and packaging. Keep the packaging while the store reviews your enquiry and advises you on the next steps.